Frequently Asked Questions

Your order will be shipped in a neutral box. Inside, your items will be wrapped in tissue paper and packed in special MCM packaging. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.

In order to get your order into your hands as quickly as possible, we now offer in-store pickup on select items. See In-Store Pickup section for details.

MCM Customer Service Center provides sincere service and care for you. Our service time is Monday to Saturday, 9:00 - 18:00, excluding public holidays. Please contact us by:

Customer Service Hotline: 400 642 1976
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