Frequently Asked Questions

For security reasons, we can’t send your password via email, but you can change it with a few easy steps. ClickHERE or follow the “forgot password” instructions on the Log In/Registration page.

The MCM online store is operated directly by the brand and is the official online distributor for MCM products. Therefore, all of the items you purchase here are guaranteed 100% authentic.

All the MCM products carry a 1-year warranty from date of purchase (limited to hardware accessories only). If within this period you detect a fault on your MCM products, please consult in MCM stores with the original invoice and the warranty card. You can also contact our Customer Service Centre for more information.

Please visit our Size Guide by clicking HERE for help in determining the appropriate size of the MCM products.

MCM Customer Service Centre provides sincere services and care for you. Our service time is Monday to Sunday, 9: 00-22: 00, including public holidays. Please contact us by:

Customer Service Hotline: 400 886 1976