Frequently Asked Questions

MCM offers seasonal sales discounts. You can sign up to receive a personalized invitation to each sale, as well as alerts about other exclusive promotions and events. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Meanwhile, we’d like to kindly remind you that we will collect and use your personal information when you your sign up and you may delete your account at any time. Please click the privacy policy.

Sorry, but we are unable to offer price adjustments or price matching.

Account registration is not necessary for shopping and placing orders, but it does come with benefits. With an MCM account, you can:

● Track your orders and review past purchases

● Manage your personal data and save your preferred settings

● Manage your account details and address book

● Receive email alerts about online events, exclusive products and special promotions

If you’d like to create an account, simply click HERE. Meanwhile, we’d like to kindly remind you that we will collect and use your personal information when you your sign up and you may delete your account at any time. Please click the privacy policy.

You’ll know you’ve placed an order successfully when you receive an order confirmation from us via email. Remember that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed your order. The only way to secure your desired items is to finish the checkout process. Only the order confirmation email confirms we have received your order. Once your order has been dispatched, you will receive a separate email notification with the shipping information.

All the information on the subject website only serves as an invitation, not the offer or contract. However, your order would serve as an offer instead. We would send the email to confirm of receipt, however, please kindly be advised that such email confirmation shall not form into the acceptance to your order and we are entitled to preserve the rights to accept or reject your order after receipt. The contract between the mutual parties comes into effect Only after the product delivery email sent out to you and the transaction imposes the binding power to both parties thereafter. Where multiple products exist in one order and we only send the email to confirm part of products, the contract is therefore formed Only for the subject part of order. At the same time, it implies if any misrepresentation, picture discrepancy or pricing error, etc. arises on the website, we are not bound to sell out the subject product and we would be delivering sincere apology for such confusion brought upon your side.

The order confirmation email lets you know your order is being processed. Then, the shipping confirmation email tells you that your order has left the warehouse and is on its way to you.

MCM uses Fedex (www.fedex.com) to provide delivery services for you. For areas unreachable by Fedex, we will dispatch your order by other shipping partners (excluding Jingdong). Generally, the delivery time to different areas is:

Shanghai / Municipality / Yangtze Delta area: 1-2 days

Second tier cities / some third tier cities: 2-3 days

Other cities and remote areas: 4-5 days

Please note this may take longer during our sale periods or other high-peak seasons.

As soon as your order ships, you will receive an email confirmation with your shipping details and tracking number. If you have an account at the MCM Online Store, you will be able to view and track the status of your shipment at your “My Account” link. For easy order tracking and other great benefits, you can register. Meanwhile, we’d like to kindly remind you that we will collect and use your personal information when you your sign up and you may delete your account at any time. Please click the privacy policy.

If you do not have a registered account, you can still track your orders using your order tracking number.

Once your order ships, we’ll be unable to change or cancel it, so please check your shopping bag carefully before finalizing your order. If you decide you don’t want something, you can return it within 7 days.

If you need more support, you can email or call us any time at contact.cn@mcmworldwide.com or +400-886-1976.

No, please note, that MCM reserves the final right to accept (or refuse) your order, as indicated within the TERMS AND CONDITIONS of our site.

MCM Customer Service Centre provides sincere services and care for you. Our service time is Monday to Sunday, 9: 00-22: 00, including public holidays. Please contact us by:

Customer Service Hotline: 400 886 1976