Frequently Asked Questions
● Be careful when inserting heavy items, as doing so may damage or deform the shape of the product.
● Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.
● Direct exposure to sunlight or illumination may discolor the product.
● Alcohol and oily substances, such s perfumes or cosmetic products, may damage or contaminate the product.
● External friction may cause color transfer, contamination and abrasion. (especially, bright colored products).
● Products may get scratched or deform from external friction or shock.
MCM items tend to get a lot of use by our customers, but there will be times when you’ll need to store them. Here’s what we recommend:
● Store the product in its shape and make sure its handle or shoulder strap does not get pressed under. Put in a dust bag and keep in a dry and cool place.
● Use soft and dry cloth to gently tap and blot the product.
● Please do not dry-clean.
MCM items are made from the finest materials available. In some cases, those materials require special care.
● Handle with care as the surface of the leather may come off due to external friction, and scales may rise or come off due to external shock.
● Products with an embossed logo should be treated with caution as the logo might be bent out of shape under heavy weight.
● Logo area of an enamel-coated product may be subject to shifts in color.
● Treat embossed leather products with caution as external friction may cause their surface to scale off.
● Handle with care as the folding portion may get wrinkled or cracked.
● Exposure to sunlight or illumination may cause discoloration.
● Traces of metallic powder may get on clothing or come off the product.
JEWELLERY AND ARTS:
● Handle with care as external pressure may damage the jewellery.
● Bringing the product in contact with another object may scratch the product or damage the other object.
MCM Customer Service Center provides sincere service and care for you. Our service time is Monday to Saturday, 9:00 - 18:00, excluding public holidays. Please contact us by: